Privacy Policy

Privacy Policy

Last updated: December 13, 2025

Surreal Memories LLC collects only the personal information necessary to provide event rental services, including contact details, event information, and payment-related data. This information is used solely for booking, scheduling, billing, communication, and legal record-keeping purposes. We do not sell personal information and share it only with service providers required to operate our business or when legally required. Reasonable safeguards are used to protect personal data, and details about our practices are available in our full Privacy Policy.

1. Introduction

Surreal Memories LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through https://www.surrealmemories.com and through our rental and booking processes.

This Privacy Policy works in conjunction with our Master Rental Agreement and applies to website visitors, clients, and event participants.

2. Information We Collect

Information You Provide

We collect personal information necessary to conduct event rentals, including:

  • Name
  • Phone number
  • Email address
  • Event date and event address
  • Billing and payment information
  • Communications related to bookings, delivery, setup, or pickup

This information is collected solely for rental, billing, scheduling, and legal record-keeping purposes, consistent with our Master Rental Agreement

Information Collected Automatically

When visiting our website, we may collect:

  • IP address
  • Browser and device type
  • Pages visited and usage data

This data is collected via cookies and similar technologies, subject to consent preferences.

3. How We Use Personal Information

Personal information is used to:

  • Process bookings and payments
  • Schedule delivery, setup, and pickup
  • Communicate with clients regarding events
  • Maintain rental records and dispute documentation
  • Comply with Nevada and Clark County legal requirements

We do not use personal data for unrelated purposes.

4. Cookies and Tracking

Cookies are used as described in our Cookie Policy.

  • Essential cookies are always active
  • Analytics and marketing cookies are used only with consent
  • Consent preferences may be updated at any time

5. Photographs, Video, and Media Use

In alignment with our Master Rental Agreement:

  • We may photograph equipment at delivery and pickup for condition documentation
  • Event photographs or videos that include Company equipment may be used for marketing or social media purposes
  • Images are stored with rental records for up to 24 months

A separate model release may be provided when required

6. Payment Information

Payment information is collected only to:

  • Process deposits and balances
  • Issue refunds where applicable
  • Recover costs for damage, loss, or replacement

Surreal Memories LLC does not store full credit card numbers and does not sell or share payment data.

7. Sharing of Information

We do not sell personal information.

Information may be shared only:

  • With service providers essential to operations (payment processors, hosting, analytics)
  • When required by law or court order
  • To enforce contractual rights under the Master Rental Agreement

All service providers are required to safeguard information appropriately.

8. Data Retention

Personal information is retained:

  • For the duration of the rental relationship
  • As required for accounting, tax, and legal compliance
  • Up to 24 months for photographic and rental condition records

Data is securely disposed of when no longer required.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, but we take appropriate steps to reduce risk.

10. California Privacy Rights (CPRA)

California residents may request:

  • Access to personal information
  • Deletion or correction of personal information
  • Information regarding data collection practices

Surreal Memories LLC does not sell or share personal information for cross-context behavioral advertising.

11. Nevada Privacy Rights

Nevada residents may opt out of the sale of covered information. Surreal Memories LLC does not sell covered information under Nevada law.

12. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

13. Third-Party Links

Our website may link to third-party platforms. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy as business practices or legal requirements change. Updates will be posted with a revised date.

15. Contact Information

Questions or privacy requests may be directed to:

Surreal Memories LLC
9162 Ballineen Ct
Las Vegas, NV 89148
📞 (725) 256-2525
📧 booking@surrealmemories.com
🌐 https://www.surrealmemories.com